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Was Man Banned from Walmart for Price Matching?

A former professional wrestler and bargain hunter has been banned for life from an Arizona Walmart after taking Walmart’s price-match guarantee a bit too far.  Joe Cantrell admits that he scours all the local ads to find the lowest price on items and then takes the ads to Walmart, where according to store policy, they will honor the competitor’s lower price.

On a recent trip to the San Tan Valley Walmart, Cantrell brought his ads and intended to shop for a Christmas trees and other decorations with his family.  When he arrived at the store, he was surprised that the police had been called and ultimately gave him notice that he had been banned from the Walmart location for life.

“I was handcuffed, humiliated and embarrassed in front of everybody at Walmart,” Cantrell said of the confrontation.

Cantrell, who has a disabilities stemming from his 8 years in the wrestling ring, relies on price matching in order to pay for the things he needs, and said that he became very emotional when he learned that he had been banned from the store.

“They saw a grown man cry like a baby,” Cantrell said. “Probably because I knew I would be able to go home to my family and finish that Christmas tree.”

According to Cantrell, the trouble started four days earlier when an employee refused to honor his price-match guarantee on his items.  He complained to management, who afterwards made a complaint to local police claiming that Cantrell had intimidated him.

In a statement made to the media, Walmart said it had a zero tolerance policy for intimidation. “The safety of our associates and customers is our top priority, and we find threats of violence unacceptable,” the statement read. “This customer threatened our associate with bodily harm. Out of abundance of caution, local law enforcement was contacted. Due to continuous threats of violence, the customer is no longer welcome at the store.”

Cantrell refutes the claim insisting that he would never intimidate another person, and the real reason for the ban was his use of Walmart’s price-match guarantee. “I have never threatened anybody in my life because I have too much to lose. My kids mean the world to me. If I threaten somebody that puts my family in jeopardy,” claimed Cantrell.

Photo Credit: Screenshot/ABC 15

About the author

Tamar is a New York based freelance writer and photographer whose work has appeared in over 15 publications. You can catch her work regularly on Issue Hawk, Latest, Jspace, and MediaGlobal.